USAA Life Insurance Teams Up With Express Imaging Services (EIS) eHealth Link™ Powered by SEQSTER

USAA to utilize EIS's eHealth Link Powered by SEQSTER to expedite the retrieval of member health data and to further its underwriting automation

LOS ANGELES--(BUSINESS WIRE)-- Express Imaging Services, Inc. (EIS), a leading provider of medical record retrieval and digital data solutions, has announced they will work with USAA Life Insurance Company (USAA) to streamline the underwriting process for USAA's members. This expansion will allow USAA to utilize all EIS services, including eHealth Link Powered by SEQSTER, EIS Direct, Special Authorization Retrieval Application (S.A.R.A.), and EIS underwriting solutions.

USAA will be among the first companies utilizing EIS's eHealth Link powered by SEQSTER to expedite the retrieval of member eHealth data and further automate its underwriting process. This will allow USAA to quickly and easily access critical health information, ensuring a smooth and efficient underwriting process for its members.

In addition to eHealth Link, USAA will also be using EIS Direct, S.A.R.A., and EIS underwriting solutions to expedite and streamline the entire underwriting process, providing members with the best possible purchase experience. These services will allow USAA to efficiently extract ICD-10 codes, SNOMED codes, RxNorm codes, CPT codes, and LOINC codes, which will help to build their rules engine and improve underwriting cycle times.

USAA can now access all of the services available from EIS. From document scanning to optical character recognition (OCR) and machine learning (ML) capabilities, USAA can increase their productivity and accuracy with minimal user effort. The EIS solution also allows for remote capture and self-service capabilities, allowing applicants to securely and seamlessly access their eHealth data.

“USAA is excited to expand its relationship with EIS and leverage their suite of services. EIS's expertise and innovative solutions will allow us to extract and analyze critical health information, streamlining the underwriting process for our members,” said Benjamin Davidson, Chief Life Underwriter at USAA. "EIS's innovative solutions, including eHealth Link, will allow us to quickly and efficiently access critical health information, improving our decision-making process."

"We are thrilled to work with USAA and provide them with our suite of services to improve their underwriting process and overall member experience," said Paul Terry, CEO of EIS. "At EIS, we pride ourselves on creating effective partnerships and services that help our clients meet their goals, and we look forward to working with USAA to achieve theirs."

The expansion with USAA is part of an ongoing effort to create cost-effective solutions that enable insurance organizations to reach new levels of efficiency, streamline their processes, and transform their operations.

About Express Imaging Services (EIS)

Express Imaging Services (EIS) provides advanced solutions in the requisition of medical records for life insurance and financial professionals across the nation. EIS utilizes secure portals and advanced technology to transfer and receive confidential information between provider and requester, anywhere in the world.

EIS’s digital data solutions combines strategy, customized process design, technology, and effective communication to create and implement a level of service that encompasses a client-centered experience with a strong organizational culture to support each of our client's unique needs. We provide a level of service to clients that far exceeds industry standards.

For more information about EIS, please visit

About USAA

Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking, and investment and retirement solutions to more than 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 37,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit

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